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Overview

FAQ Categories

Account SettingsAPIBlockchainsCustomizationDevelopersGeneralGetting StartedHosted CheckoutsKYC VerifiationsPaymentsRefundsSettlementWithdrawal



Overview

We're here to help. If you are stuck or have questions about Whalestack please see if there is an answer in our Frequently Asked Questions on the left hand side.

If you can't find the answer you are looking for please feel free to contact us or schedule a phone call with a team member.

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Frequently Asked Questions (Categories)

Account Settings
API
Blockchains
Customization
Developers
General
Getting Started
Hosted Checkouts
KYC Verifiations
Payments
Refunds
Settlement
Withdrawal

API

Can I include, exclude or whitelist IP addresses from API access?
Where can I find my API credentials?
Which API authentication methods are available?

Blockchains

How to create a Bitcoin wallet?
How to create a Litecoin wallet?
How to create an Ethereum wallet?
How to create a Ripple wallet?
How to create a Stellar wallet?

Customization

Can I add secondary email addresses?
How can I change my email and password?
How can I customize email notifications?
How can I customize the handling of overpaid transactions?
How can I customize the tolerance threshold for underpaid checkouts?
How can I enable white-label features on Whalestack?
How can I set the language for the hosted checkout page?

Developers

How to accept Bitcoin (BTC) payments in WordPress
How to accept Bitcoin (BTC) payments with NodeJS
How to accept Bitcoin (BTC) payments with PHP
How to accept Bitcoin (BTC) payments with Ruby
How to accept Ethereum (ETH) payments in WordPress
How to accept Ethereum (ETH) payments with NodeJS
How to accept Ethereum (ETH) payments with PHP
How to accept Ethereum (ETH) payments with Ruby
How to accept Litecoin (LTC) payments in WordPress
How to accept Litecoin (LTC) payments with NodeJS
How to accept Litecoin (LTC) payments with PHP
How to accept Litecoin (LTC) payments with Ruby
How to accept Ripple (XRP) payments with NodeJS
How to accept Ripple (XRP) payments with PHP
How to accept Ripple (XRP) payments with Ruby
How To Accept Stellar Lumen (XLM) payments in WordPress
How to accept Stellar Lumen (XLM) payments with NodeJS
How to accept Stellar Lumen (XLM) payments with PHP
How to accept Stellar Lumen (XLM) payments with Ruby

General

How long do I have to wait until a payment is transferred?
Should I keep settled funds on Whalestack?
What fiat currencies can I convert my cryptocurrencies into?
What types of fees does Whalestack charge?
Which cryptocurrencies does Whalestack support?

Getting Started

Can I see a demo of the Whalestack platform?
Does Whalestack provide a trial version?
How do I get started with Whalestack and accept crypto payments?
What fees apply?
Which KYC verification documents are needed?

Hosted Checkouts

How can I apply custom branding to my checkout pages?
Why is my hosted checkout page missing payment methods?

KYC Verifiations

What does a diagram of company's ultimate beneficial owners (UBO) and shareholder structure look like?
Which KYC verification documents are needed?

Payments

Can I convert my cryptocurrencies into fiat currency?
Can I make deposits to my merchant account?
How can I create an invoice / payment link in the user account?
How do I send an invoice from my Whalestack account?
What checkout/payment cryptocurrencies are available?
What digital wallets work best with Whalestack?
What invoice/billing currencies are available?
What's the difference between invoice/billing currency, checkout/payment currency and settlement currency?
Where do I set up the invoice/billing currency?
Which Stellar tokens can my customers use to pay?
Which wallets can my customers use to make a payment?

Refunds

How To Issue a Refund?

Settlement

What settlement currencies are available?
When are settled payments available for payout?

Withdrawal

How can I withdraw funds from my account?
To which crypto wallets can I withdraw?
What fees apply to withdrawals?
© Whalestack LLC 2018-2023 · Terms of Service · Privacy Policy · KYC/AML Policy · Anti-Fraud Policy · Data Processing · License Whalestack LLC (Company Number 0000970546) is a limited liability company incorporated at 54 Jedności Street, 65-018 Zielona Góra, Poland. Whalestack LLC reports to the General Inspector of Financial Information and is authorized by the Polish Ministry of Finance to provide virtual currency exchange and custody services under Virtual Asset Service Provider number RDWW-311. Licensed and Regulated in the EU © Whalestack LLC 2018-2023 · Terms of Service · Privacy Policy · KYC/AML Policy · Anti-Fraud Policy · Data Processing · License
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